What is the role of ServiceNow Administrator?

Want to become a ServiceNow Administrator? If yes, then enrol for ServiceNow Admin Online Certification Training course from Multisoft Virtual Academy. This course is designed and taught by Multisoft’s global subject matter expert. For those who are new to this platform, ServiceNow is a cloud-based firm that specialises in IT services management, IT operations management, and IT business management, and offers various plugins and apps to assist companies in managing teams, projects, and client interactions. 

What are the roles of a ServiceNow Administrator?

A ServiceNow Administrator addresses a wide range of service demands that are submitted by customers to businesses, which are followed up on and resolved by ServiceNow Admins. They are responsible for setting up the system in a company unit to meet the specific demands of the company. They install and maintain process applications included with ServiceNow and can create custom apps, which can be limited to few users based on other network access and roles. 

The roles and responsibilities of a ServiceNow Administrator

 A ServiceNow Administrator plays an important role in a company as they are responsible for various operations. Here are few key roles and responsibilities of a ServiceNow Admins:  

• To create resources for requests and tasks, they work with the ServiceNow team; these workflows are used to handle and address a variety of operations from various customers.

• They are in charge of the daily operations of maintenance and support. ServiceNow Administrators work with the platform’s functioning team to develop new ways to overcome challenges.

• Modify the platform and develop and create different training plans for end-users. They also help in fulfilling organization’s diverse needs.

• As a platform’s administrator, they are responsible to identify and monitor ServiceNow’s difficulties, maintenance, and usage, among other things. 

• Create a system of integration and automation processes.

• In charge of creating and customising UI policies, actions, scripts, pages, and business rules, among other things.

• Assist and manage application upgrades, loading, and data maintenance. This is something that the ServiceNow platform, as well as other systems, should incorporate.

To learn more about ServiceNow, go for ServiceNow Admin Online Certification Training course from Multisoft Virtual Academy. All the courses offered by Multisoft come with perks like lifetime access to e-learning material, recorded training session videos and after training support. This course will not just train you for future prospects, but also prepare you for ServiceNow Admin Certification exam. Moreover, after successful completion of the ServiceNow Admin Online Certification Training course, you will be awarded with a globally recognized training certificate.